Rapid Kiwi's Acceptable Use Policy (AUP) is provided to give our customers and users a clear understanding of what Rapid Kiwi expects of them while using the service. All users of Rapid Kiwi's services: those who access some of our services but do not have accounts, as well as those who pay a service fee to subscribe to the services, must comply with this AUP and our TOS (Terms of Service).
Use of Rapid Kiwi Service constitutes acceptance and agreement to Rapid Kiwi's AUP as well as Rapid Kiwi's TOS (Terms of Service)
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites.
However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Rapid Kiwi may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Rapid Kiwi account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understanding of Rapid Kiwi's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Rapid Kiwi's AUP:
Rapid Kiwi intends to provide its customers access to everything the Internet has to offer. While Rapid Kiwi is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both Rapid Kiwi and the Internet and cannot be permitted under the guise of free speech. The resources of Rapid Kiwi and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.
You may not use your server or virtual site to publish material, which Rapid Kiwi determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.
If a Rapid Kiwi account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.
As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at [email protected]
Rapid Kiwi's services may not be used for illegal purposes, or in support of illegal activities. Rapid Kiwi reserves the right to co-operate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Use of Rapid Kiwi service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography. Any account found to host child pornography or linking to the same will be removed from our network immediately without notice. Any implication of underage content or misleading information perceived to be child pornography will result in the same penalties. All violations will be reported to the appropriate law enforcement agency.
Use of Rapid Kiwi service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
Use of Rapid Kiwi service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Use of Rapid Kiwi service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes", "ponzi schemes", and "chain letters".
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. SPAM /illegal content advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. You will not use your account for any bulk-mailing carried out for a third party including and not limited to another domain off our network. If you are found to have spammed, then we will immediately, without warning, disable your account. In addition, we will impose a $150 penalty for each spam policy violation. Penalty for subsequent violations will be higher. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.
Anyone website that supports spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account immediately removed from our network. The account will not be reactivated until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.
Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Rapid Kiwi account.
Forging any message header, in part or whole, of any electronic transmission, originating or passing through Rapid Kiwi service is in violation of this AUP.
Rapid Kiwi has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
Use of Rapid Kiwi service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Rapid Kiwi's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending account is subject to immediate termination.
Use of Rapid Kiwi service to transmit any material (by e-mail, uploading, posting, hot linking, directly linking or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
Use of Rapid Kiwi service to collect, or attempt to collect, personal information about third parties without their knowledge or consent is violation of this AUP.
Use of Rapid Kiwi service for any activity which affects the ability of other people or systems to use Rapid Kiwi Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Rapid Kiwi will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
The use of the net send utility to send unsolicited bulk communication is prohibited. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service.
Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.
Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
Rapid Kiwi subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.
If the charge for a domain or set of domains is charged back, Rapid Kiwi has the right to take control of the domain or set of domains that was paid for by the disputed charge. Rapid Kiwi will change the domain account information as needed to take control of the domain or set of domains. The user is not guaranteed to be contacted in the event that a chargeback is received.
Your password provides access to your account. It is your responsibility to keep your password secure.
Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
Users who violate systems or network security may incur criminal or civil liability. Rapid Kiwi will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Rapid Kiwi accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Rapid Kiwi systems or networks. Rapid Kiwi reserves the right to terminate or limit such activities.
Rapid Kiwi reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).
Rapid Kiwi ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).
Use of Rapid Kiwi Service constitutes acceptance and agreement to Rapid Kiwi's AUP as well as Rapid Kiwi's TOS (Terms of Service).
All provisions of this contract are subject to the TOS (Terms of Service) of Rapid Kiwi and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the laws of the state of London, UK.
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Rapid Kiwi shall have the right to terminate all service set forth in this Agreement.
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Rapid Kiwi achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service or, on the annual renewal date in case of services purchased annually.
Checks and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of Rapid Kiwis. Accounts not paid by due date may be subject to a late fee at the sole discretion of Rapid Kiwis. If you desire to cancel your account, please email [email protected] 30 days before expiry of the account. Failure to notify cancellation would result in services billed and payable for the next period.
All payments to Rapid Kiwi are non-refundable. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Rapid Kiwi's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Rapid Kiwi an "Administrative Fee" of not less than USD 50 and not more than USD 250 which will result in an immediate termination.
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Requests for canceling accounts may be made in writing with at least 7 days notice but not more than 60 days prior written notice and sent to [email protected]
Only the authorized account holder or a authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 24 hours. Due to unforeseen complications, however, this process may sometimes require up to 7 business days.
New web hosting accounts which involve the transfer of a domain from another provider to Rapid Kiwi will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by Rapid Kiwi on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
Rapid Kiwi, provides 24 x 7 technical support to our subscribers. We limit our technical support to our area of expertise. The following is our guidelines when providing support: Rapid Kiwi provides support related to your server or virtual site physical functioning. Rapid Kiwi does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Rapid Kiwi does not provide technical support for YOUR customers. If you can email, we encourage you to email billing@Rapid Kiwi for assistance. If you are able to get online and have other questions, the answers may be on our support desk here - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources and send an email or create a ticket before calling tech support.
Rapid Kiwi takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Rapid Kiwi may not use or permit others to use our network to transact in UCE. Customers of Rapid Kiwi may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.
IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
Rapid Kiwi reserves the right to suspend network access to any customer if in the judgment of the Rapid Kiwi network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Rapid Kiwi chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.
All Sub-Networks, resellers and managed servers of Rapid Kiwi must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.
Rapid Kiwi wishes to emphasize that in agreeing to the Rapid Kiwi Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Rapid Kiwi for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Rapid Kiwi or the bringing of any claim against Rapid Kiwi by any third-party. This means that if Rapid Kiwi is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Rapid Kiwi, plus all costs and attorney's fees.
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
You, as Rapid Kiwi's customer, are solely responsible for the content stored on and served by your Rapid Kiwi server.
Requirements for using Microsoft software. Subscribers are prohibited from allowing more than five (5) authenticated users of the Microsoft Windows Server Operating Systems under Microsoft licensing terms and could create liability issues with Microsoft if violated.
Customer agrees not to remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on Software Products or that appear during the use of Software Products. Customer further agrees not to reverse engineer, decompile, or disassemble the Software Products.
Rapid Kiwi may provide you access to other third party software and/or services ("Third Party Products ") through reseller relationships Rapid Kiwi has established with certain commercial vendors, including without limitation, Microsoft Corporation ("Third Party Vendors"). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by Rapid Kiwi and not by the Third Party Vendor. Neither Rapid Kiwi nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. Customer expressly acknowledges and agrees that use of third party products is at customer's sole risk and such third party products are provided "as is" and without representation or warranty of any kind from Rapid Kiwi or any third party vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither Rapid Kiwi nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for third party products and that customer shall be fully liable to third party vendors and Rapid Kiwi with respect to any improper use of such third party products or violation of license agreements with them and/or applicable end user subscriber agreements.
Neither party shall lose any rights hereunder or be liable to the other party for damages or losses on account of failure of performance by the defaulting party if the failure is occasioned by any occurrence or contingency beyond its reasonable control, including war, strike, fire, Act of God, earthquake, flood, lockout, embargo, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party; provided that such party shall use commercially reasonable efforts to promptly mitigate any damages or losses.
We reserve the right to refuse service to anyone at any time for any reason.
Threatening to any of our staff members will be a ground for immediate termination of accounts & services without refunds.
uTorrent, rTorrent, wTorrent, flux, bittornado and any related torrents shall not be ran on your windows, linux and freebsd virtual server aka VPS failure to follow this will result in permanent termination. IRC related services shall not be ran on your unmetered Linux, Windows or FreeBSD VPS, similar services shall be ran on our DDoS protected VPS segment for optimum protection, failure to comply will result in service suspension.
We will not allow warez hosting, copyrighted materials, torrents, torrentflux, rapidshare, image hosting, video hosting, torrent trackers and similar materials to be ran on your account we reserve the right to terminate you once reported by authorities or if found by Rapid Kiwi.
We aim to setup all accounts within our set timescale, however certain conditions arise when these timescales can not be met. If we receive a high volume of orders, we may take a little bit longer than expected to setup your account. All setup times written on the website are only in business hours so weekends and national holidays are not counted in unless other wise stated.